Privacy Policy

Effective Date: 9/05/2025

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information from you when you:

Visit our website or contact us
Place an order or request a quote
Subscribe to our newsletters or promotions

The personal information we may collect includes:

Name
Business name
Email address
Phone number
Shipping and billing addresses
ABN (if applicable)
Details of products or services you’ve purchased or enquired about
Payment details (processed securely through third-party gateways)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer service and support
Send updates, offers, or newsletters (you can unsubscribe anytime)
Improve our website, services, and product offerings
Comply with legal obligations

We do not sell or rent your personal data to third parties.

3. How We Store and Protect Your Information

We take all reasonable steps to ensure your personal information is protected from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your data is stored securely in encrypted systems and accessed only by authorised personnel.

4. Disclosure of Your Information

We may share your information with:

Trusted third-party service providers (e.g., delivery companies, payment gateways, IT support)
Regulatory bodies or law enforcement, where required by law
Our professional advisors, such as accountants or legal representatives

All third parties are contractually required to handle your data securely and in accordance with this Privacy Policy.

5. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and collect non-identifying information such as browser type, pages visited, and time spent on the site. You can manage cookies in your browser settings.

We may also use third-party tools like Google Analytics to help improve website performance and user experience.

6. Accessing and Updating Your Information

You may request access to or correction of your personal information by contacting us at:

Email: sales@alkem.com.au
Phone: 07 3239 1919

We will respond within a reasonable time and in accordance with legal obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we recommend reviewing it periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Alkem Industrial Supplies
sales@alkem.com.au

07 3293 1919