Returns and Exchange Policy

Returns & Exchange Policy

 

At ALKEM Industrial Supplies, we’re committed to ensuring our customers are completely satisfied with their purchases. We offer support for returns and exchanges in line with Australian Consumer Law and our company’s quality standards.

 

Return & Exchange – Non-Faulty Goods

Without a Receipt

• Exchange available for ‘like’ items or Exchange Voucher

• Goods must be unused, in original packaging, and in saleable condition

• Photo ID is required

• Exchange Vouchers are valid from the date of issue and are not redeemable for cash or gift cards

 

Trade Account Returns

If you hold a Trade or Commercial Account:

• A copy of the original invoice must be presented

• Approved returns will be issued as an Account Credit

• Commercial quantities or custom-made goods are generally not returnable

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Faulty or Damaged Goods

We stand by the quality of our products and support all applicable manufacturer warranties.

In accordance with Australian Consumer Law:

• You are entitled to a refund or replacement for major faults or failure

• For minor faults, we will repair or replace the product as appropriate

• Proof of purchase is recommended and may be required

• Our team will assess and advise the best course of action for warranty claims

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Exclusions & Conditions

• Custom products (e.g. Bandsaw Blades and Linishing Belts) are non-returnable once produced

• All returns are subject to inspection and approval

• Items must be returned within a reasonable timeframe from purchase

 

 

Need Help?
If you have any questions about returning a product, our customer service team is here to help.
📞 0407 711 754
📧 sales@alkem.com.au
📍Contact us online