ALKEM Industrial Supplies will happily assist customers who wish to return or exchange goods purchased. All products are returnables except Bandsaw blades which are cut specifically for your order - Please note once cut to size we are unable to accept return.
Return/exchange of non-faulty goods:
With a receipt:
We can provide a refund
All returned goods must be unused, in original packaging and in saleable condition
Receipts must be valid and intact
All refunds will be provided back in the original tender. Cheques and debit cards will be refunded as cash and credit card refunds must be processed back onto a credit card.
Note: A credit card must be present to gain a refund.
Without a receipt:
We can provide an Exchange Voucher or an exchange for 'like' goods.
All goods for exchange must be unused, in original packaging and in saleable condition
Positive identification will be required.
Exchange Vouchers are valid from time of issue and are redeemable. These vouchers are not redeemable for cash or Gift Cards.
Trade account returns/exchanges:
If you have a Customer Account and presenting goods for return or exchange, a copy of the original invoice must be presented along with the goods to arrange an Account Credit.
Commercial quantities are not generally returnable.
Return/exchange of faulty goods:
Faulty or damaged goods under warranties:
In addition to manufacturers’ guarantees on selected products, ALKEM and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, or replacement is available.